Privacy Policy

Last updated: 16 December 2025

Eye2Eye Contact Lens Hub (“we”, “us”, or “our”) operates both an online store and physical retail outlet(s). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, make a purchase online or offline, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase history
  • Contact lens details such as power, axis, cylinder, or other prescription-related information (for order fulfillment only)
  • Communications with us (email, WhatsApp, social media messages)

For payments, we do not store your credit/debit card details. All payments are processed securely by third-party payment service providers.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders (online and in-store)
  • To arrange delivery and shipping
  • To provide customer support and after-sales service
  • To verify order details and prevent fraud
  • To comply with legal and regulatory requirements
  • To send order updates, service-related messages, or promotional communications (where consent is given)
  • To improve our website, products, and customer experience

3. Contact Lens & Health-Related Information

Eye2Eye Contact Lens Hub provides professional eye examinations at our physical store(s) by qualified personnel.

For online purchases, customers are required to have undergone a comprehensive eye examination by a registered optometrist prior to purchasing contact lenses. By purchasing contact lenses from our website, customers confirm that their prescription details are accurate and up to date.

As part of our online checkout process, customers must acknowledge and agree to the following:

“I hereby acknowledge that I have completed an eye examination with a registered optometrist within the recommended period before buying contact lenses.”

Any eye or prescription-related information provided by customers is used solely for order processing and product recommendation purposes. Eye2Eye Contact Lens Hub does not provide medical diagnosis through the website and does not replace professional eye care services for online purchases.

4. Offline & Online Data Collection

We may collect personal information when you:

  • Make a purchase on our website
  • Make a purchase at our physical store
  • Contact us via phone, email, WhatsApp, or social media
  • Participate in promotions, lucky draws, or in-store events

All collected data is handled according to this Privacy Policy, regardless of whether it is collected online or offline.

5. Third-Party Services

We may share necessary information with trusted third parties solely for business operations, such as:

  • E-commerce platform providers (EasyStore)
  • Payment gateways
  • Shipping and courier companies
  • Marketing and analytics tools (e.g. website analytics, advertising platforms)

These third parties are only permitted to use your data to perform services on our behalf and are required to protect your information.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Support marketing and advertising efforts

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

7. Data Protection & Security

We take reasonable and appropriate measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to safeguard your information.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

9. Your Rights (PDPA Compliance)

In accordance with the Personal Data Protection Act 2010 (Malaysia), you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for the use of your personal data (subject to legal or contractual restrictions)

Requests can be made by contacting us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Eye2Eye Contact Lens Hub
Operated by Eye2Eye Contact Lens Hub PLT


📍 Address
First Floor, No. 26, Jalan SS15/8B
SS15 Subang Jaya
47500 Selangor, Malaysia

📞 Phone / WhatsApp
+60 17-850 4265

📧 Email
eye2eye.my@outlook.com

📝 Company Registration
SSM / BRN: 202504001815 (LLP0043319-LGN)